FAQ
How Does It Work?
- Get in Touch: Tell us about your travel plans, interests, group size, and preferred dates through our inquiry form.
- Plan Your Experience: We’ll discuss your needs and suggest a suitable tour or experience tailored to your interests.
- Confirm Your Booking: Once the details, schedule, and price are agreed upon, we’ll confirm your booking and share the necessary information.
- Enjoy Kanazawa!: Meet your local guide or follow the instructions provided, depending on your chosen service, and enjoy discovering Kanazawa through its food, people, and culture.
Booking
How do I book a tour?
You can book directly through our website or contact us by email or WhatsApp.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers.
How far in advance should I book?
While we may be able to accommodate last-minute bookings depending on availability, we recommend making your reservation at least one week in advance.
Can I make changes to my booking?
Yes. Please contact us as soon as possible. We will do our best to accommodate your request, subject to availability.
Can you create a custom tour for our group?
Absolutely! We are happy to create customized tours for families, groups, schools, and corporate visitors. Please contact us to discuss your ideas.
Are children welcome?
Absolutely! Families with children are welcome. As local moms, we understand the needs of traveling families and are happy to offer advice and support to make your trip more comfortable. Please feel free to contact us with any questions.
Do you offer tours only in Kanazawa?
While Kanazawa and Ishikawa Prefecture are our main destinations, we also offer tours and travel planning beyond Ishikawa upon request. We love traveling too, and often explore different places around Kanazawa with our own families. That’s why we can also recommend plenty of family-friendly places and activities to make your trip even more enjoyable.
Before the Tour
What should I bring?
Please bring comfortable walking shoes and any personal items you may need. Please wear comfortable clothes suitable for the weather. We also recommend bringing a hat, sunscreen, or an umbrella depending on the season. If there are any additional items required for your tour, we'll let you know after your booking is confirmed.
What time should I arrive?
Please arrive 5–10 minutes before the tour starts. We follow the Japanese style of starting tours on time, so we appreciate your punctuality.
Where is the meeting point?
The meeting point is Kanazawa Station. For private tours, we can also pick you up at your hotel or other accommodation within central Kanazawa. Detailed meeting information will be provided after your booking is confirmed.
Tour Rules
Enjoy Kanazawa with respect for its people, culture, and everyday life.
Food & Dietary Requirements
We do our best to accommodate a wide range of dietary requirements, including vegetarian, vegan, gluten-free, halal, kosher, and food allergies. We can also help arrange baby food and meals for young children whenever possible. Please let us know your dietary needs or family requirements when booking so we can prepare the best experience for you.
Weather Policy
Tours operate rain or shine unless severe weather makes it unsafe to continue.
If you wish to cancel due to rain, please let us know at least 24 hours before the tour, and you will receive a full refund.
In the event that we cancel a tour due to severe weather or other safety concerns, you will receive a full refund.
Liability
Guests participate in the tour at their own risk. Taste Kanazawa is not responsible for any loss, theft, injury, or damage to personal belongings during the tour, except where required by applicable law.
Please get in touch from the top page.